Mon, Feb 14

DSGN 4101: Visitor Experience 2

Today's objectives

• Review work in progress
• Documenting sites
  • In person vs desktop
  • Tools and techniques
  • Presenting findings
  • Next steps
• Discovering touchpoints
• Visitor identity and motivation
• Walkthough and visualization
• Presenting work next class
• Examples and guidance
• Precedent documents
• Micro/Macro approach

Presentations

Agenda

Visitor Experience work-in-progress

Project Management

Resources

Examples of VE reviews

Parks and similar exterior sites
• MetroVancouver Parks
• NZ Parks
Museums and institutional sites
• Smithsonian Museum
• A how-to guide for art museums

Reading list

Read (for next class) the "The Art of Relevance." Focus on the sections below, but it's a short document and will make more sense just to read the entire work. At a minimum, however, read:

• http://www.artofrelevance.org/2016/08/05/relevance-moving-target-content/
• http://www.artofrelevance.org/2017/10/06/two-delusions-relevance/
• http://www.artofrelevance.org/2017/12/27/people-dont-normally-show/
• http://www.artofrelevance.org/2017/12/27/some-doors-are-invisible/
• http://www.artofrelevance.org/2018/04/18/needs-assets-2/
• http://www.artofrelevance.org/2018/04/18/a-hunt-for-relevance/
• http://www.artofrelevance.org/2018/04/18/content-versus-form/
• http://www.artofrelevance.org/2018/04/18/measuring-relevance/
• http://www.artofrelevance.org/2018/04/18/transformative-relevance/